Shipping policy

At Babwmoaery, we understand that ordering furniture is an investment in your home. We are dedicated to ensuring your new desk, chair, or sofa arrives safely and efficiently. This policy outlines how we handle logistics to bring comfort directly to your doorstep.

Our Logistics Philosophy

Babwmoaery operates on a direct-to-consumer model designed for modern living.

Instead of routing large furniture items through multiple warehouses—which increases handling risks and costs—we often ship directly from our specialized manufacturing hubs.

This streamlined approach allows us to:

  • Ensure Product Integrity: Fewer transfer points mean less risk of damage during transit.

  • Maximize Value: We cut out traditional retail markups and warehousing fees.

  • Reduce Carbon Footprint: A more direct route is a greener route.

Thank you for choosing a smarter way to furnish your home.

1. Order Processing & Verification

We treat every order with the attention it deserves. Before your furniture begins its journey, it undergoes a preparation phase.

  • Standard Processing: Please allow 2–4 business days for order verification, quality control, and secure reinforced packaging.

  • High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days as we ensure every item meets our standards.

Shipping Rates:

To keep things simple, we offer Flat Rate Shipping of $5.99 on all orders, covering handling and logistics, regardless of the package size or destination.

2. Estimated Transit Times

Because we coordinate with global partners to bring you the best designs, delivery times can vary by region. We prioritize safe transport over rushed delivery to prevent transit damage.

Region Estimated Delivery Time
United States 10 – 15 Business Days
Canada, UK & Australia 11 – 16 Business Days
International / Rest of World 15 – 20 Business Days

Note: These are estimates based on business days (Monday–Friday). While we strive for punctuality, external factors like customs clearance or weather may occasionally impact timelines.

3. Tracking Your Shipment

Transperancy is key.

  • Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

  • Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

  • In-Transit Gaps: For international shipments, tracking may sometimes show no movement for a few days while the package is in cross-border transit or customs. This is normal and does not mean your package is lost.

4. Customs, Duties & Taxes

For international shipments (outside the US), orders are shipped DDU (Delivered Duty Unpaid).

  • Customer Responsibility: Any applicable import duties, VAT, or local taxes generally depend on your country’s regulations and are the responsibility of the recipient.

  • Clearance: Babwmoaery is not liable for delays caused by local customs departments, though we provide all necessary documentation to expedite the process.

5. Amendments & Cancellations

We pride ourselves on fast dispatch workflows.

  • Time Window: If you need to update a shipping address or cancel an order, please contact support@Babwmoaery.com within 12 hours of purchase.

  • Post-Processing: Once the order has been handed over to our logistics partners, we unfortunately cannot intercept or modify the shipment.

6. Transit Protection (Damaged or Lost Items)

Furniture requires care. If something goes wrong, we will make it right.

Damaged Upon Arrival

If your furniture arrives with defects or transit damage:

  1. Take photos of the item AND the packaging/box (this is crucial for our claims).

  2. Email us at support@Babwmoaery.com within 72 hours of delivery.

  3. We will arrange a free replacement or an appropriate solution immediately.

Lost Packages

If the tracking status shows no movement for an extended period and the carrier deems the package lost, we will reship your order at no additional cost.